It is now possible to notify us of new damage, or that a vehicle is dirty, directly in the Communauto app. Simply click on “Report (damage, cleanliness)” in the main menu.

Please note: You must have the most recent version of the app installed to view this new functionality. Update now!

Thank-you to the many people who have already taken the time to use our new online form to send us reports. The experience of the last few weeks has helped – here are some guidelines to make your reports even more effective.

What to report?

Via the form now available in the app

  • Any damage for which you are responsible: (see article 5.1 of the Rules and Regulations for more details on what is mandatory to report).
  • Any significant damage that is not already listed on the damage card located in the vehicle’s glove box:
    • outside the vehicle: visible damage or cracks resulting from an impact or significant rub and clearly requiring intervention on our part, damage to the windshield (crack or chip larger than a dime), etc.
    • inside the vehicle: broken dashboard accessories, tears in fabric (on a seat, or other), etc.
  • Any element of uncleanliness for which a solution exists and/or which indicates a flagrant lack of courtesy to others that it is important to denounce.

By phone

  • Any problem or damage preventing the use of the vehicle: never leave a voicemail message or use our reporting form to report a problem that requires immediate intervention.

Don’t report:

  • Permanent stains on the seat fabric (unfortunately we will not be able to remove them).
  • Small scuffs or superficial scratches, small rust spots, or barely visible dents.

Avoid sending us more photos than necessary

As the saying goes, “Better is the enemy of good”. A picture is already worth a thousand words, and extra photos only adds unnecessary processing time.

In addition, to make it easier for us to assess the situation, it’s better to provide us with wider photos rather than a close-up shot. Take a second, closer photo only if necessary (if what you want to draw our attention to isn’t obvious in the first photo). In most cases, a single photo should suffice.

What follow-up should you expect?

Damage which affects a functional element of the vehicle, or which could deteriorate rapidly if not quickly taken care of, is dealt with without delay.

Light damage that is purely aesthetic in nature, however, is subject to prioritization. This damage is noted on the vehicle damage card in order to avoid repeated reports.

In the case of uncleanliness reports, it is impossible for us to send an agent to the vehicle following each report. It is therefore also necessary to prioritize. In this regard, the photos you take and send in are of great help to us. They allow us to move up vehicle cleaning as necessary, and reach out to potential culprits.

It is thanks to the contribution of as many people as possible that we’ll all be able to “drive cleaner”. We thank you in advance for your cooperation.