In the present context where physical distance is required to limit the spread of Covid-19, but where it is still important to maintain transportation services allowing people who must nevertheless travel be able to do so in the safest way possible, carsharing remains an essential service. Tens of thousands of households rely on Communauto for their essential travel.
Our preventive measures
All our employees are working from home, except for our fleet agents who disinfect vehicles and who have no contact with the public and are each equipped with an exclusive car.
Since vehicles are confined spaces, you are unlikely to come into contact with the virus through coughing or sneezing unless you are accompanied by an infected person. Even though health authorities confirm that transmission of Covid-19 by indirect contact is rare and that survival of the virus on dry surfaces is not well documented, we are focusing on disinfecting our vehicles with a certified virucidal product (Myosan) sprayed on the most used surfaces (door handles, armrests, seatbelt buckle and lock button, interior rear-view mirror, rear-view mirror controls, window controls, front seats adjustments control, fuel hatch and trunk lever (depending on the model), steering wheel, indicator and headlight levers, gear lever, dashboard, and handbrake).
Our team disinfects on average 300 vehicles per day.
We are also distributing bottles of an alcohol-based sanitizer in vehicles to help members disinfect surfaces before and after use.
Given the nature of our service, it is impossible to guarantee hygiene between uses. Although vehicles are a relatively safe place, certain precautions are necessary to avoid contracting or transmitting the virus by contact. Hygienic measures allowing cars to be used safely are, however, accessible to everyone.
The best attitude to adopt, under the circumstances, is that of prevention:
- After using a vehicle, avoid putting your hands to your mouth, nose, or face before washing your hands with warm running water and soap for at least 20 seconds.
- Use an alcohol-based disinfectant if you do not have access to soap and water.
- Do not hesitate to clean the steering wheel, or other surfaces, with disinfecting wipes, or the sanitizer found in the car. A time credit of up to 15 minutes is offered on FLEX vehicles for this purpose.
- More than ever, do not leave any waste (tissues, cups, papers, etc.) in vehicles. Be sure to pick up all your belongings before leaving the vehicle.
If you have symptoms of illness, we recommend that you do not use our vehicles. If you must do so, it is extremely important to let us know so that we can block the vehicle and disinfect it.
When a customer reports to us that they have used or want to use a vehicle in these circumstances, the following procedure is applied:
- The vehicle is blocked for 72 hours.
- It is then disinfected.
If you have been diagnosed with the virus, you should not, under any circumstances, use a Communauto vehicle. If you must travel in such a case, you must contact the public health department in your region which will take care of the arrangements for your transport.
In such situations, we will be forced to suspend your account.
We are counting on everyone’s collaboration to help us, collectively, get out of this crisis and we encourage you to report, if necessary, any situation and/or inappropriate behaviour.
To respond more effectively and more safely to the essential mobility of our users, we have put in place several offers.
15-minute incentive credit to allow you to clean the vehicle
A 15-minute credit has been introduced for cleaning FLEX vehicles. This means that until May 31, you only start paying for your trip when you start driving or 15 minutes after accessing the vehicle with your OPUS card.
Exclusive vehicle for an extended period: Long distance rate capped at $75/week for essential travel
Exceptionally, until the end of May, the Long Distance rate will be capped at $75/week (costs per km extra), to allow Value plans members who would like to have access to an exclusive vehicle for an extended period may do so at the best price possible.
The offer is valid for trips made with a round-trip vehicle or (exceptionally) FLEX vehicles. The cost per km remains unchanged: 17¢/km for the first 300 km, 13¢/km for additional kms.
The Long Distance rate is usually not available if you did not select this rate when booking a vehicle. It is also not accessible if you are using a FLEX vehicle. These two conditions have been lifted for the duration of this offer.
The best price for your trip will be automatically applied! This means that as soon as the cost of a trip billed at the regular rate reaches the threshold of the Long Distance rate, you will be billed the price of the Long Distance rate (the cheaper of the two).
For health workers and community organizations
To facilitate travel for health care workers and community organizations, three offers have been put in place and are valid until the end of May:
- Exclusive access to an electric vehicle at no cost (offer “sold out” for the moment)
- Free FLEX Unlimited Pass (allows an unlimited number of trips at no cost if they do not exceed 30 minutes)
- Weekly vehicles at $75/week (+ costs per km) with first week with no time charge
Read about the details of these offers here (French only).
Rest assured that we are monitoring the situation and the instructions of the authorities closely and are adjusting our actions accordingly.